Terms & conditions

The terms and conditions apply to your use of this site, owned and operated by SmartShape Pty Ltd ('SmartShape'). By viewing the the SmartShape website (www.SmartShape.com.au) you are indicating your agreement to be bound by these terms and conditions. SmartShape reserves the right to modify these terms and conditions.

There are three parts to the terms and conditions.

1. Terms and conditions for the use of this site
2. Terms and conditions for the use of message boards and surveys on or linked from this site
3. Terms and conditions for sales made through this site

1. Terms for the use of this site

Copyright and permissions

The contents of this site are the property of SmartShape and any other owners, and are protected by copyright. The material on this site is for personal use. This means you can download a single unmodified copy for home use only. You may publish material on this site for commercial purposes only with the express prior permission of SmartShape and/or any other entity with an interest in the intellectual property.


Links to other sites are provided for your information. We do not take responsibility for any contents, products or any other materials appearing on any other site. We are not responsible for the availability of any other site through a link from the SmartShape site, nor does any link from our site warrant our endorsement of any contents, products or any other materials on another site.


SmartShape has the right to correct any errors or omissions, and change any portion of the site without notice. If you find an error, please report it to us at feedback@smartshape.com.au

2. Terms of use for using message boards and surveys on or linked from this site

At times we may offer message boards as a place for you to share your ideas, ask questions and join discussions on a range of topics. You are solely responsible for the content of any of the material you post in any message board. You must not post in any forum, any material that is offensive, vulgar, libelous or that would otherwise violate any law. You must not include any content which may:
- be for commercial purposes
- advertise goods or services 
- infringe or violate any intellectual property rights
- be harmful in any way

You agree that any communications made to this site are public. We reserve the right to edit any materials for any reason and may, at our discretion, remove material from the message boards at any time and without notice. We may also, at our discretion and without notice block from posting or terminate the registration of any SmartShape or message board member. Any complaints about message board content should be directed to feedback@smartshape.com.au

By posting material on this site or in online surveys linked from this site via SurveyMonkey.com, you give SmartShape the world-wide perpetual, non-exclusive, royalty-free license to use, copy, reproduce, or display postings in their original or edited form in all media now known or later developed.

3. Terms of use for sales on this site


For the purpose of sales transacted on this site, the seller is:
SmartShape Pty Ltd (ABN 90 092 404 138)
PO Box 2284
Westfield Hornsby NSW 1635

Customer Service

For any sales inquiries, including order status or refunds, please contact us on (02) 9620 9511 or email store@smartshape.com.au


All prices are stated in Australian dollars ($AUD) and include GST in Australia.

Transaction security

All purchase details, including your name, email, address and credit card information are collected on a secure server to ensure protection of your private information.


We respect your privacy. Your personal details, including name, email and address will not be shared with any third party without your permission.


Products ordered online will be dispatched within two working days if in stock. If not in stock we will alert you of an anticipated delivery date within 24 hours of receiving your order.

Returns and refunds

You may return unwanted or undamaged goods within 30 days for a prompt refund. If the problem is a result of our error, we will refund shipping costs. Please make sure that you include the original packing notice or Tax Invoice with any product you return. Refunds for credit card purchases will be credited directly to the card number supplied. All other refunds will be made by cheque or direct bank transfer.

Changes to terms and conditions

SmartShape may change these terms and conditions at any time and without notice. Your continued use of this site after such changes indicates that you have accepted any changes. A link to these "Terms and Conditions" is placed at the bottom of every page so that you can check them each time you visit to understand your bounded obligations.

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